What is WING?
WING is a user-friendly, on-demand 3-sided marketplace connecting courier companies, customers in need of courier services and merchants in UAE through innovative technology. Find out more here.
- As a customer you can:
Move parcels within the country: Place orders, track shipments, rate the drivers.
- As a merchant you can:
Use our Merchant API and connect your shopping platform to WING in order to offer your customers delivery powered by WING. Find out more.
- As a courier company you can:
Stick to WING and receive delivery orders using the WING driver application. Learn more here.
Why WING it?
- Our IOS and Android apps will enable you to receive or send items in one simple touch, anytime and anywhere in UAE
- The application connects the customer and the driver/courier real time
- WING API can be integrated with ecommerce websites, we have free Woocommerce to get you going
- WING offers the same day, next day and saver options to cater all your needs
- WING helps you even when you need to run basic errands: get documents, checks, grocery and other items
How can I request a delivery?
- Website: sign in or use the online form to place an order, simply fill in the necessary information.
Download our mobile applications and place an order. Your account will be available from both website and app. When you first open the application, you will have a quick tutorial on how to place an order. Tutorial slides are also available on Google Play Market and Apple App Store. Alternatively, you can watch the video on YouTube.
Can I schedule delivery beforehand?
Certainly. When creating order, choose your prefered time and date in the “Pickup time” field.
What are the operation hours of WING?
We work from Saturday to Thursday 9 AM to 6 PM.
How can I change or cancel my order?
In the Dashboard, click on the order code. On the order details page, you will have both options to edit or cancel it.
Can I still cancel or stop the parcel if it is already on its way? Would there be any charge?
Yes , charge will be normal like a return order.
Do I need to provide packaging material and boxes?
No. We want to make shipping easier for you, so we will procure the packaging material and package the item for you.
What is the cut-off time for delivery options?
The cut-off time for Same day delivery is 12:00 PM The cut-off time for Next Business day is 16:00
How can I track my shipment?
Once you’ve successfully placed the order, you can track it through your mobile application, or on our website.
What credit cards do you accept?
PayPal, MasterCard, Maestro, Discover
Do I receive a bill?
Yes, you do receive an air waybill which is saved in the cloud, and you can access it anytime, by going to “My orders” dashboard.
Rates and Areas We Service
How much does it cost?
Depending on the weight of the parcel, prices may vary. Rates start from AED 13 for a document up to 2 kg with our Saver option. While our Urgent Delivery option calculates rates depending on the route distance.
How is the “Urgent” delivery rate calculated?
Urgent delivery has a fixed charge for every weight type plus additional charge per each kilometre of the way.
What are the out of service areas?
As for now, the following areas are out of service
|J ali to Auh truck road||Dubai Station|
|Ajban||Abu Dhabi Station|
|Al Adla||Abu Dhabi Station|
|Al Ain Truck Road||Abu Dhabi Station|
|Al Faya||Abu Dhabi Station|
|Al Ghadeer Village||Abu Dhabi Station|
|Al jarf petrol station ADNOC 666||Abu Dhabi Station|
|AL Khatam||Abu Dhabi Station|
|Azab Area||Abu Dhabi Station|
|Badazaid-Western Region||Abu Dhabi Station|
|Baniyas Gravyard||Abu Dhabi Station|
|Baniyas Island||Abu Dhabi Station|
|Buhasa Area-Western Region||Abu Dhabi Station|
|Das Island||Abu Dhabi Station|
|Delma Island||Abu Dhabi Station|
|EMAL [Emirates Aluminium]||Abu Dhabi Station|
|Emirates Aluminium||Abu Dhabi Station|
|Ganthoot||Abu Dhabi Station|
|Gayathy-Western Region||Abu Dhabi Station|
|Ghwaifath-Western Region||Abu Dhabi Station|
|Habshan-Western Region||Abu Dhabi Station|
|Hameem-Western Region||Abu Dhabi Station|
|Jabel Dhana Hotel-Western Region||Abu Dhabi Station|
|Khaleefa port -Emal||Abu Dhabi Station|
|Kharafi National||Abu Dhabi Station|
|Kizad-Samha||Abu Dhabi Station|
|LIWA AREA-Western Region||Abu Dhabi Station|
|Madinat zayed-Western Region||Abu Dhabi Station|
|Murfa-Mirfa–Western Region||Abu Dhabi Station|
|Qasar Al Sarab-Western Region||Abu Dhabi Station|
|Ruwais-Western Region||Abu Dhabi Station|
|Salam living city-Western Region||Abu Dhabi Station|
|Sila-Western Region||Abu Dhabi Station|
|Swaihan||Abu Dhabi Station|
|Tarif-Western Region||Abu Dhabi Station|
|Taveela||Abu Dhabi Station|
|Tawazun Industrial Park||Abu Dhabi Station|
|Wathba jail||Abu Dhabi Station|
|Wathba Prison||Abu Dhabi Station|
|Western Region||Abu Dhabi Station|
|Al Wagan||Al Ain Station|
|Sweihan||Al Ain Station|
|SANYA – ABUDHABI AL AIN TRUCK ROAD||Al Ain Station|
|Al KhaznaD||Al Ain Station|
|ZAKHIR TRUCK ROAD new industrial area||Al Ain Station|
|Al Quaa||Al Ain Station|
|Al Dhaira||Al Ain Station|
|TOP OF HAFEET Mountain ( JABAL HAFEET )||Al Ain Station|
|Abo Samra & Remah ( al ain abo Dhabi road )||Al Ain Station|
What areas are for remote delivery only?
At this time the areas below are being served remotely only
|Al ai road Exit no 26 Al jazira poulitry farm||Dubai Station||Saturday, Tuesday|
|Al ai road Exit no 29 Al rawdah poulitry farm||Dubai Station||Saturday, Tuesday|
|Al ai road Exit no 37 Lisaili dxb camel and raising club||Dubai Station||Saturday, Tuesday|
|Al ai road Exit no 47 Margam,Sky dive||Dubai Station||Saturday, Tuesday|
|Al Maha Resort||Dubai Station||Saturday, Tuesday|
|Bab Al Shams||Dubai Station||Saturday|
|Al Hello||Ajman Station||Saturday, Wednesday|
|Emirates city||Ajman Station||Saturday, Wednesday|
|Wadi Al Hallo||Ajman Station||Saturday|
|Siji||Ajman Station||Saturday, Thursday|
|Tawban||Ajman Station||Saturday, Thursday|
What if my order is late?
Our couriers are working hard to deliver your orders on time. Sometimes delays occur due to unforeseen reasons that are out of our control. In light of such delays, please contact our customer service by phone or email with your order code and we will make sure your delivery arrives as soon as possible.
Is my information confidential?
All data related to the access and use of our services, including all data related to Shippers (including Shippers’ Information), all data related to the provision of Delivery Services via our Services and the Shipper App, and the Shipper ID is confidential. To learn more, read Terms and Conditions for Shippers.
What if I won’t be available when the courier arrives?
If you won’t be available at the time of delivery, our system provides three options from which you can choose when placing your order:
- Do not deliver
- Leave at door
- Leave at concierge
What happens to returned or not delivered shipments?
Once the parcel is collected from the pickup location, the customer will not be able to cancel the order. At this point, the courier will either deliver it or return it to the origin. The customer will have to pay the delivery charge in both cases. If the pickup has failed, then the customer will not be charged. Note: After trying to reach the sender twice for pickup, the courier can cancel the order. In this case, the customer will have to redo the order.
What items are prohibited to ship?
The following list includes items that cannot be shipped within the UAE under any circumstances through Your Personal Shopper:
- Arms, ammunition and parts thereof – Aerosol.
- Transmitters and radio receivers except as authorized by law.
- Toxic substances.
- Political publications.
- Gold jewelry, platinum, precious stones and silver, unless sent by insured mail.
- Dispatches and parcels in violation of the prescribed packaging conditions.
- Lighters full of gas (empty lighters are acceptable).
- Radioactive materials.
- Pork products and by-products.
- Live animals of all kinds.
- Drugs and materials that have a psychological impact.
- Publications that contain indecent pictures.
- Polished, bleached, manufactured or counterfeited pearl.
- Flammable films, celluloid or materials manufactured from celluloid.
- Flammable, explosive or other hazardous material.
- Roots-grain – plants and their parts unless accompanied by a health certificate.
- Medical drugs unless accompanied by import license.
- Alcoholic beverages.
- Offensive publications pursuant to legitimate, law and traditional custom.
- Dispatches and parcels in violation of the prescribed packaging conditions that can be a danger to postal workers, or may contaminate or damage the other letters and parcels or postal equipment
Are shipment rates the same for cash on delivery shipment?
Yes, the rates remain the same for COD.
Is there any charge when COD amount is transferred to bank account?
Yes, there is a AED 3 management fee.
How can I get my money back after successful delivery?
Money will be deposited into a provided account; funds will be available after one week. Or a cheque will be provided in your name after one week.